coleymann@gmail.com

Under the Knife 3.0 - Navigating a second open-heart surgery -|- About a year ago I wrote not once but twice about my journey with unexpected open-heart surgery and cancer. Since that time, I received four different cancer check scans...

Management Omissions -  5 fatal mistakes that leader fall prey to -|- Many years ago I worked under a boss who was extremely overbearing. It got so bad that the emotional weight began to take a toll on my body...

Inputs and Outputs - Differentiating between effort and outcome -|- As I mentioned last week, food safety is an integral aspect of managing a restaurant. Many years ago, Chick-fil-A Inc. began to send specialists into each location once per quarter...

10x - What people must have to perform -|- As in any job, running a high performing restaurant requires many different things. These include a clear vision, healthy culture, enough great people, good systems, and more. The goal should be...

Easily Offended -  Making work life harder for everyone -|- Recently I was in a meeting with a few other people who I have known and walked pretty closely alongside for a few years now. While I wouldn't describe us...

"You're Fired" -  The kindest things a boss can do -|- A few weeks ago I terminated two entry level employees in one weekend. Before that it had been a couple of months without any termination meetings. Over my 14...

Business Basics - The #1 key to running an excellent business -|- A few days ago at work I walked past a mid-level leader and said hey to him. To my surprise, this 20-year-old said, “Can I ask you a...

Purpose - The driving force behind high performers -|- I want to paint you a picture of two different employees. There is a stark contrast between these two, both in what they do and why they do it. Employee #1,...

Plateauing - How to prevent your growth curve from flattening -|- Recently I contacted a manager who is a direct report about meeting with her. Each week I carve out time to sit down with key leaders and cover anything/everything...

AGILE! - Slow and steady LOSES the race -|- A few weeks ago I was punching out some work one morning when a manager approached me to ask a quick question. This isn’t just any manager. Of the 1,300+ employees...