November 2025

Management Omissions -  5 fatal mistakes that leader fall prey to -|- Many years ago I worked under a boss who was extremely overbearing. It got so bad that the emotional weight began to take a toll on my body...

Inputs and Outputs - Differentiating between effort and outcome -|- As I mentioned last week, food safety is an integral aspect of managing a restaurant. Many years ago, Chick-fil-A Inc. began to send specialists into each location once per quarter...

10x - What people must have to perform -|- As in any job, running a high performing restaurant requires many different things. These include a clear vision, healthy culture, enough great people, good systems, and more. The goal should be...

Easily Offended -  Making work life harder for everyone -|- Recently I was in a meeting with a few other people who I have known and walked pretty closely alongside for a few years now. While I wouldn't describe us...

"You're Fired" -  The kindest things a boss can do -|- A few weeks ago I terminated two entry level employees in one weekend. Before that it had been a couple of months without any termination meetings. Over my 14...