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A Mile in My Shoes - Thinking for key stakeholders -|- Recently, I wrote about 8 marks of a true professional. Each of these are things that I have noticed or learned over the past 14 years with Chick-fil-A. When...

I vs. U - Winning today and tomorrow -|- Last week my wife and I traveled out of town for a day full of medical appointments. The day before, I nailed down a departure time of 2.5 hours before we...

A Query for Kids - What we can learn from one profound question -|- One evening about 5 years ago I found myself listening to a podcast on parenting. While this is not my typical sort of content, my wife...

Success Start - The #1 Rule of Success -|- So much has been said and written about success. Whether in business, sports, relationships, or any number of different realms of life, a variety of different ingredients are required to produce...

Coaching Cure - The key to producing winners -|- In any given year I am able to conduct 100 or more job interviews annually. After doing this for the past 10 years, a number of clear patterns have begun to...

FutureMe - Communicating with your future self -|- It’s so easy for bosses, employees, parents, children, professionals, students, and people in general to get caught up in the here and now and lose perspective. How often have you taken a...

The Two C's - How to put content to use -|- Last Fall my church studied through the Bible book of James together in small groups that met each week. Perhaps the most well-known verse in James occurs in the...

Gold Nuggets - 6 top pieces of content for growth -|- Last week I wrote about a few top places to go to receive growth focused content each week. Along these same lines, I want to share some of the best...

Mining for Gold - 5 top sources for growth-rich content -|- A couple of times each month I encounter a very familiar situation when interacting with direct reports, peers, or friends. Another person will ask some version of “What books...

Improving Performance - 5 steps to turn bad to good -|- For the 10 years that I have overseen the Chick-fil-A location that I manage, there have been lots of highs and a few lows regarding customer satisfaction performance. Strategically...